1. Subject of the Agreement
1.2. Seller – internet trade site www.cellhack.eu, hereinafter Internet shop, and the owner of the related rights SIA “Zaļā Republika”, registration no. 40103899121, legal and postal address: Brîvibas Street 155 / k-3 LV-1012, which, within the framework of its economic activity in accordance with this distance contract, hereinafter the Contract, offers and sells the goods to the Buyer;
1.3. Buyer – an able-bodied person who has registered in the online store and places an order in the online store. By registering in the Online Store, the person confirms that he/she has the capacity and right to shop in the Online Store;
1.4. The Agreement shall be deemed concluded from the moment when the Buyer has placed an order and has paid for the Product in accordance with these Terms;
1.5. The Seller is entitled to unilaterally amend and supplement the provisions of the Agreement. When the Buyer purchases in the Online Store, the provisions of the Agreement, which are valid at the time of ordering the goods, apply;
1.6. The Seller has the right to restrict the Buyer’s services used by the Buyer without notice or cancel the Buyer’s registration if the Seller believes that the Buyer may violate or violate the provisions of the Agreement, try to harm the Seller, the Online Store or security, or third parties;
1.7. By placing an order, the Buyer confirms that he has read this Agreement and the terms contained therein, is aware of them, understands them and fully agrees with them. The Buyer undertakes to get acquainted with the provisions of the Agreement every time the purchase. The Buyer is not entitled to order goods in the Online Store if he has not read the provisions of the Agreement or does not agree with them.
2.1. In order to be able to use the services of the online store and purchase the goods offered therein, the Buyer must register and create his personal account in the online store using the basic registration data (- indicating the e-mail address and choosing a password);
2.2. After creating the password and registering, the Buyer undertakes to ensure that the password is not disclosed to third parties. The buyer is responsible for any actions he takes in the online store by logging in with his password. If the services provided by the online store are used by a third party using the Buyer’s access data, the Seller shall consider this person as the Buyer. If the Buyer loses access data, he must immediately inform the Seller by phone or e-mail specified on the online store website;
2.3. When registering, the Buyer may indicate or wish to receive notifications from the Seller or his partners or other offers useful to the Buyer, thus agreeing that such notices or offers may be sent to the Buyer. If the Buyer does not wish to receive them and has duly approved it, the Seller will not send the Buyer advertisements and informative messages, except those that are necessary to fulfil the Buyer’s order;
2.4. Registered Buyers may, at their discretion, indicate their name, gender, age, year of birth and other information in the appropriate sections. By providing information about himself, the Buyer gives the Seller, as the controller of personal data, the right to select, store, systematize and use all the information and data provided by the Buyer directly or indirectly using the Internet Store services.
2.5. The personal data provided by the Buyer will be processed in compliance with the regulatory enactments of the Republic of Latvia, which regulate the processing and protection of personal data. When processing and storing the Buyer’s personal data, the Seller will use organizational and technical means that will ensure the protection of personal data from accidental disclosure, exchange or other illegal data processing.
2.6. The Buyer’s personal data will be used to identify the Buyer and the Recipient of the Goods, selling and delivering the goods, issuing accounting documents, repaying the overpaid amount and money for the returned goods, administering debts, performing other obligations under the Agreement, and providing the Buyer with other online storage services. The Buyer’s personal data may be processed for direct marketing purposes only with the Buyer’s consent.
2.7. The personal data provided by the Buyer will be used only by the Seller and its partners with whom the Seller cooperates in the administration of the online store, delivery of goods and other services related to the execution of the Buyer’s order. The Seller confirms that it will not disclose the Buyer’s personal data to other third parties, except in cases specified in the legislation of the Republic of Latvia.
2.8. The buyer’s personal data will be stored for no longer than required by the stated purposes of data processing.
3. Ordering goods
3.1. When placing an order, it is necessary to indicate the recipient’s address, name, surname and telephone number;
3.2. By placing an order, the Buyer confirms that he has chosen to purchase the specific product on the terms specified in this Agreement;
3.3. By placing an order, the Buyer confirms that he has reached at least 18 years of age and has read and agrees to the terms of the distance contract;
4. Price of goods, delivery costs and payment procedure
4.1. The prices of the goods in the order created in the Online Store are indicated in euros (EUR) with VAT included. The Goods are sold to the Buyer at the price valid in the Online Store at the time of placing the order;
4.2. The buyer will pay for the goods and delivery immediately after placing the order, using one of the payment systems specified in the Online Store;
4.3. The buyer must pay for the ordered goods and delivery at the time of placing the order. Only after receiving payment for the goods and delivery, the order is fulfilled and the delivery time of the goods is set. Payment shall be deemed to have been made when the full amount of the payment has been received in the Seller’s bank account specified in the payment terms. The price of goods and delivery includes VAT;
4.4. At the time of ordering the goods, the prices for delivery costs indicated in the Online Store are valid. The order amount, which consists of the price of the goods and delivery costs, is available to the Buyer during the ordering process before the order is confirmed.
5. Delivery of goods
5.1. The Seller delivers the Goods to the address specified by the Buyer via a courier appointed by the Seller;
5.2. The goods are delivered only in the territory specified by the Seller. The Seller accepts the order only if the delivery address indicated by the Buyer is located in the specified territory;
5.3. The Seller will take care that the Buyer’s order is fulfilled in full, but the Seller cannot guarantee it. If the ordered goods are not in the store or are not in sufficient quantity, the Seller has the right not to deliver the goods or to deliver a smaller quantity of goods;
5.4. If the Seller delivered the goods to the Buyer in insufficient quantity and the amount of the delivered goods is less than the Buyer has paid, then the difference for the undelivered goods is returned to the Buyer. The amount of money is returned the first Click! points paid for the purchase Klik! points. If you have to return the amount of money that was exceeded when paying with Klik! points, the Buyer can leave the balance in the store in advance or request to transfer it to his bank account. The said transfer is made within 3 working days after receipt of the return request;
5.5. The goods ordered by the Buyer are delivered to the address specified in the Buyer’s order. The person specified in the order must accept the goods himself. If the ordered goods will be received not by the person specified in the order, but by another person at the address specified in the order, it shall be deemed that the order has been received by the person specified in the Order. In no event shall the Seller be liable for damages incurred by the Buyer or third parties due to the fact that the Buyer has provided an incorrect delivery address or incomplete information of the recipient, or if the goods will be received at the delivery address by another person;
5.6. If delivery of the goods is not possible due to the Buyer’s fault or circumstances beyond the Buyer’s control (the Buyer has provided an incorrect address, the Buyer or the person indicated in the order cannot be found, the specified address cannot be accessed, etc. for objective reasons), the goods are not sent again refunded, except for payment for delivery and for damaged goods, if the goods have been damaged as a result of the return. If at the time of placing the order the Buyer was granted a discount for delivery, but the delivery of the goods is not possible due to circumstances beyond the Seller’s control, the Seller reserves the right to deduct from the Buyer the full payment for delivery;
5.7. The Seller delivers the goods to the Buyer within the term specified in the Online Store or within the period selected in the order if different delivery terms are offered. The Buyer agrees that in cases where the delivery of the goods may be delayed due to unforeseen circumstances beyond the control of the Seller, the Seller may contact the Buyer and agree on another delivery time;
5.8. If the Buyer at the time of delivery finds that the package of the consignment is damaged (torn packaging sticker or other external damage), or if the consignment is delivered late, he must record it in the delivery document – bill of lading, the Seller’s copy. Otherwise, the shipment is considered to have been delivered on time and without damage.
5.9. Immediately upon receipt of the Goods, the Buyer checks the conformity of the delivered Goods to the ordered Goods and the ordered quantity, as well as the quality of the received goods, including the terms of validity of the goods and markings in the official language. If the Buyer finds that the consignment does not contain the appropriate quantity of goods, delivered goods that do not match the order, or the goods are of inadequate quality, including expiration dates and markings in the official language, the buyer must immediately make notes on the delivery document – bill of lading. If the buyer has signed the delivery document-bill of lading and no marks have been made in it, it is considered that the goods corresponding to the order have been delivered, in the quantity and quality corresponding to the order.
Also, no later than on the day of receipt of the Goods, the Seller must be informed about the identified defects and describe the detected discrepancy by applying an appropriate notice through his personal account opened in the Online Store or sending an e-mail to the Seller’s e-mail address email@example.com The Seller checks the conditions indicated in the notification within 3 (three) working days from the moment of receiving the e-mail and contacts the Buyer to find a solution to the situation.
5.10. The buyer is obliged to ensure that the person specified in the order is at the address specified in the order at the time of delivery, presents an identity document to the courier, accepts the goods without delay, signs the bill of lading, makes notes on the bill of lading (seller’s copy). and return a copy of the bill of lading to the courier.
5.11. If the Buyer has not provided 5.10. the Seller shall not be liable for any losses of the Buyer, while the Buyer shall bear the costs and losses incurred by the Seller due to the delivery, return or damage of the goods. The Seller is entitled to deduct expenses and losses from the amount paid by the Buyer if the Buyer has not accepted the product or due to circumstances beyond the Seller’s control it has not been issued to the Buyer and it has been returned to the Seller.
5.12. If alcoholic beverages are in the Buyer’s order, the Buyer is obliged to present an identity document to the courier at the time of delivery of the goods.
6. Return of goods
6.1. Goods with an expiration date are delivered in such a way that the Buyer has the opportunity to use these goods until the expiration date;
6.2. An application for the return of a product that does not comply with the terms of the contract shall be submitted in accordance with the procedures specified in Cabinet Regulation No. 631 “Procedures for Applying and Reviewing a Consumer Claim for a Product or Service Not in compliance with the Contract” using the Buyer’s personal current account;
6.3. The buyer may exercise the right of withdrawal and unilaterally withdraw from the purchase agreement within 14 calendar days after delivery of the relevant goods. The buyer cannot exercise the right of withdrawal if:
(a) the goods cannot, by their nature, be returned or are perishable or ready for use;
(b) the supply of foodstuffs or other goods for immediate consumption in the household;
(c) the goods have been damaged after delivery;
d) in other cases provided by law;
6.4. In order to exercise the right of withdrawal, the Buyer applies for the return of goods through his personal account, which is opened for the Buyer in the Online Store, and indicates all the necessary data. The Seller checks the circumstances indicated in the application within 10 (ten) days, when the application for return of goods has been submitted through the Buyer’s personal account in the Online Store, and if necessary, communicates with the Buyer in case the application is not substantiated;
6.5. In case of exercising the right of withdrawal, the Buyer shall deliver the goods to the Seller within 14 days after receipt of the goods using a parcel terminal, courier or by contacting the seller in person Brîvibas Street 155 / k-3 LV-1012.
6.6. The price of the Goods, which the Buyer, using the right of withdrawal, has returned to the Seller in accordance with the procedure specified in this Agreement, the Seller shall return to the Buyer within 14 (fourteen) calendar days after receipt of the goods.
6.7. If the Buyer returns the goods to the Seller using the right of withdrawal, the delivery fee is not refunded to the Buyer.
6.8. The costs of returning the goods, except if the Goods not complying with the provisions of the Agreement are returned, shall be borne by the Buyer;
6.9. The buyer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal. The buyer shall be liable for any diminution in the value of the goods if the goods have been used in a manner incompatible with the principle of good faith, including for purposes other than ascertaining the nature or functioning of the goods. The goods must be undamaged, have not lost the appearance of the goods (unremoved and undamaged labels, torn protective films, etc.) and unused. The product must be returned in its original packaging, in the same set as it was received, and the product delivery document, as well as instructions for use and other accessories of the product. If the goods are not fully assembled, damaged, untidy or not properly packaged, the Seller has the right not to accept the goods, as well as not to refund the money paid by the Buyer for the goods.
7. Product quality guarantee
7.1. The characteristics of all products sold in the E-store are indicated in the product description on the individual card of each product.
7.2. Certain types of goods are covered by the manufacturer’s warranty. Goods for which no quality guarantee is issued are covered by the guarantee specified in the relevant legislation. If the Buyer is not satisfied with the quality of the ordered Product, he is obliged to inform the Seller so that he can contact and inform the manufacturer of the product or the official distributor.
8. Other provisions
8.1. If the goods are delivered to the Buyer late or are not delivered due to the fault of the Buyer or circumstances dependent on the Buyer, the Seller shall not be liable for the violation of the terms of delivery of the goods.
8.2. If access to the Online Store, registration in the Online Store or placing an order in the Online Store is not possible or is hindered due to technical or reasons beyond the control of the Seller, the Seller shall not be liable for any losses of the Buyer or third parties.
8.3. The Seller is not responsible for the consequences if, due to the peculiarities of the Buyer’s computer or monitor, the image of the goods of the Online Store displayed on the Buyer’s computer monitor differs from the appearance of the goods in nature in any way.
9. Complaints and out-of-court dispute resolution procedures.
Complaints about the quality of goods and other issues related to the purchase should be submitted electronically by sending an e-mail to firstname.lastname@example.org or in writing by sending to: Zaļa Republika Sia, Brīvibas iela 155 / k-3 LV- 1012 All complaints will be considered within 7 working days. within 30 days from the date of receipt of the complaint, sending the reply to the contact address indicated in the complaint.
If your complaint is found to be unfounded and you do not agree with the recognition of the complaint as unfounded, you have the right to use the alternative dispute resolution options specified in regulatory enactments by submitting a written application to the seller for out-of-court dispute resolution, indicating:
• name, surname, contact information;
• the date of submission of the application;
• the nature of the dispute, the claims and their grounds.
Information on out-of-court dispute resolution options and out-of-court dispute resolution:
• Information on the dispute resolution process: www.ptac.gov.lv/lv/content/stridu-risinasanas-process
• Information on the out-of-court consumer dispute resolution database: www.ptac.gov.lv/lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze
• Online Dispute Resolution (SIT) Information: If there is a problem with a product purchased online, the customer can use the SIT platform to submit a complaint to an independent dispute resolution body. Links to the SIT platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN